OUR TEAM
Executive Leadership
The people behind StoragePRO’s BETTER Business.
Founder & President
Steve Mirabito
Steve Mirabito has been involved in the self-storage industry since 1986. As a young man, he learned “retail is detail” and went on to pioneer the “StoragePRO Way,” a retail-oriented style of management. This led to his BETTER BusinessTM model which has resulted in substantial growth in his clients’ asset value resulting in Total Property Performance. He is routinely named as a “Top 10 Operator” and has served as Chairman Emeritus of the California Self Storage Association.
As one of the largest self-storage management operators, he pioneered management systems and training programs utilized throughout the industry. With his vast knowledge and experience, he is often retained to prepare market feasibility and viability studies and serve as an expert regarding self-storage development and operations. He is the author of several articles on self-storage financing, management, and development, and he presents locally and nationally sharing his expertise with other storage professionals.
Chief Operating Officer
Christina Rita
Christina Rita directs operations at StoragePRO Management serving as the Chief Operating Officer. She is an accomplished, award-winning executive and is utilized as an expert in the self-storage industry. Christina began her career in self-storage as a District Manager, then proceeded to work as a Regional Vice President. In 2018, she joined StoragePRO Management bringing her invaluable experience and knowledge to the team.
Throughout the industry, Christina is a recognized team leader with a strong commitment to revenue growth, effective operational strategies, and a culture of inclusive empowerment. She is client-focused and develops relationships with owners. In her role, Christina has overseen a remarkable 35% growth in the StoragePRO Management portfolio, and a 18% staff expansion and promotion of 16% of staff to new opportunities.
Vice President, Operations
Pablo Caballeros
Pablo Caballeros brings two decades of self-storage management experience to StoragePRO Management in his Vice President role. He has been recognized for fostering high-performing cultures with an environment of continuous improvement. Pablo’s ability to maximize talent through coaching, mentoring, and developing teams has been instrumental in driving sustainable growth.
Pablo uses his strong analytical skills and financial acumen to foster consistent P&L management generating revenue growth. He promotes a positive and productive environment resulting in the acquisition and retention of talented professionals. Pablo was awarded the President’s Circle of Excellence three times among the top 250+ District Managers.
Vice President, Investment Management
Kevin Bertelsen
Kevin Bertelsen is a seasoned real estate and facility management executive. With nearly four decades of leadership experience in commercial real estate and the military, he has a proven track record of success. Kevin is result-oriented and uses proven strategic methods to optimize portfolios, drive revenue growth, and enhance client service operations.
Kevin has managed industry-leading accounts and overseen asset management, strategic sourcing, business analytics, contract administration, and facility maintenance. He is a retired Navy Captain and Aviator, uses his notable military background to foster high-performing teams and generate profitable results for clients.
Operations Management
Regional Director, East Coast
Edwin Murga
Learning & Development Specialist
Ryan Anthony King
Ryan Anthony King assess training needs for StoragePRO Management's operations team and coordinates training programs including evaluating their success. He aligns his procedures with organizational goals to improve employee skills, performance, and satisfaction.
Regional Manager
Kelly Rogers
Kelly Rogers oversees multiple facilities focusing on driving revenue, managing expenses, ensuring operational excellence, and maintaining high customer service standards.
Regional Manager
David Bow
David Bow oversees multiple facilities focusing on driving revenue, managing expenses, ensuring operational excellence, and maintaining high customer service standards.
Director of Facilities
Shanelle Ingram
Shanelle Ingram oversees operational and financial performance of multiple facilities focusing on efficient and effective management of operations
Senior Director, CapEx & Facilities
Jon Martini
Jon Martini brings over 20 years of experience in regional operations, facilities and capital program management to his role as Sr. Director of CapEx & Facilities. He has a proven track record of success leading multi-state operations for Fortune 100 companies, delivering integrated solutions that encompass maintenance services, project management, and operational support. Throughout his career, Jon has proven his ability to cultivate strong relationships with both clients and vendors, ensuring seamless service delivery and identifying opportunities for continuous improvement. His collaborative management style emphasizes understanding the needs of all stakeholders, from senior leadership to frontline employees. He excels at delivering precise, client-centered solutions while leading high-performing teams aligned with company vision.
Director, Operations
Joseph Ortiz
Joseph Ortiz is a seasoned leader with over 23 years of experience in management and operations. He is dedicated to team development and achieving collaborative goals. His hands-on approach, commitment to continuous learning, and goal-oriented strategies, Joseph enhances the operations team at StoragePRO Management.
Joseph assists in managing staff, optimizing processes, implementing strategic initiatives, and maintaining our high standards of productivity and performance. He is dedicating to growing the talents of his team and consistently leads by example.
VP, Administration, East Coast
Traci Bump
Traci Bump oversees and manages administrative functions and operations on the East Coast.
Vendor Relations & District Manager
Jeremy Duburg
Jeremy Duburg utilizes his vast experience to expertly manage budgeting, maintenance, purchasing, planning and operational activities. He uses his knowledge of safety and security, facility management, and profitability and growth to maintain strong relationships with related professionals. Jeremy leads by example in his management of facility maintenance staff and related team members.
Jeremy experience in construction, architecture, and operational systems combined with his problem-solving and organizational skills ensure all facilities are run optimally. His understanding of laws and regulations combined with his budgeting experience supports exemplary outcomes for owners.
Performance Analytics
Director, Asset Management
Taylor Nevares
Taylor Nevares is a real estate professional with more than 15 years of experience in asset management, acquisition, disposition, development, and valuation. He manages the StoragePRO portfolio of assets nationwide. He provides ongoing investment, underwriting, and development advice to clients focusing on rebalancing, risk assessment, and tracking to ensure optimal performance.
Taylor leads the Asset Management team utilizing his analytical skills to maximize owners' wealth. His proactive and informed decision-making aligns property performance with financial goals, and his comprehensive, multi-faceted strategies increase property value while prioritizing client relationships.
Analyst, Asset Management
Alec Billon
Alec Billon supports performance and strategic oversight of StoragePRO’s Asset Management Department. He started his career in self-storage working at Storage Corner. From there he accepted a role as an analyst on the real estate investment team for a large self-storage management Firm. He quickly advanced and later transitioned to a managerial role on overseeing the Joint Venture and Third-Party Management teams. He served as the primary point of contact for institutional investors and third-party management partners. He capitalizes on his background in investments, asset management, budgeting, and capital improvements to work with StoragePRO clients.
Director, Business Intelligence
Juan Marti
Juan Marti leads StoragePRO Management's Business Intelligence team providing strategic leadership, team management, data analytics, and intelligence implementation. He manages data and information across our portfolio of properties ensuring clients can make informed decisions that lead to improved performance.
Analyst, Business Intelligence
Ross Donahue
Ross Donahue is an accomplished professional with over a decade of experience in sales, marketing, market analysis, and revenue management. He leverages a wealth of industry knowledge to drive strategic growth and optimize financial performance. Prior to entering the self-storage sector, Ross honed his skills in management, customer service, and operations for over 15 years. He brings a unique blend of operational expertise and customer-centric focus in his current role.
Known for his analytical acumen, collaborative approach, and actionable insights that drive business success, Ross excels in identifying revenue opportunities and optimizing pricing strategies. His keen attention to detail and ability to interpret complex data sets enable him to enhance profitability business success.
Professional Services
Director, Human Resources
Francine Cronin
Francine Cronin has led effective HR teams and developed effective frameworks for organizations in manufacturing, education, public sector, the service industry, and engineering/construction. She is a knowledgeable and valuable resource bringing balance and simplicity to human resources processes to create competitive advantages.
Francine directs her team in all facets of staffing and compliance including recruiting, training and development, employee retention, scheduling and recordkeeping, benefits administration, workplace safety, and OSHA compliance. She stays informed about changing labor regulations and adeptly handles complex HR situations. Her expertise reduces administrative responsibilities while providing a consistent and professional experience for employees.
Director, Accounting
Angelynne Yee
Angelynne brings over 25 years of commercial real estate experience focusing on the financial and accounting aspects of the industry to the StoragePRO team.
Strategic Marketing
Director, Marketing
Jen Conlon
Jen Conlon brings more than two decades of self-storage marketing and operations experience to her role as at StoragePRO. She leads strategic, data-driven marketing initiatives that increase revenue, boost occupancy, and elevate the customer experience across the management portfolio.
In addition to her self-storage expertise, she brings valuable experience from the multifamily, car wash, and moving industries - offering a well-rounded, customer-focused perspective. Known for her ability to bridge hands-on facility and operational knowledge with multi-channel marketing strategy, Jen is a collaborative leader who works cross-functionally to drive performance, support business development, and strengthen our client relationships.
Manager, Digital Marketing
Samantha Diaz
Samantha Diaz is the Digital Marketing Manager at StoragePRO Management, where she leads strategic marketing initiatives that drive performance, visibility, and measurable growth across the company’s self-storage portfolio. With over 25 years in marketing across industries like technology, wellness, finance, entertainment, and real estate, Samantha brings a versatile, results-driven approach to brand building—having even helped launch Facebook from a college-only network to a mainstream platform.
Since joining StoragePRO, Samantha has transformed digital operations, increasing the website conversion rate to 22%—significantly above the 3.3% cross-industry average. Her paid media campaigns have reached an impressive 30% click-through rate, and she reduced overall marketing spend by 53%, all while boosting conversions.
Her career spans global agency, startup, and corporate environments, where she has consistently delivered high-impact digital strategies focused on SEO, paid media, social media, content, and analytics. At StoragePRO, she brings that expertise to every owner, helping individual properties stand out in competitive markets and ensuring that customers enjoy a seamless, brand-consistent experience.
Third-Party Management
Director, Third Party Management
Melissa Shandor
Melissa Shandor leads the sales team utilizing her experience in storage acquisitions, market analysis, and growth marketing to expand business development opportunities for StoragePRO Management. She has a demonstrated history of working with financial brokers, commercial and residential real estate, and medical clients to convert stagnant initiative creating increased ROI across all platforms. Melissa brings her creative abilities, strategic thinking, and her wide-ranging intuition to support strategic efforts.
Melissa’s analytical reporting, data-driven initiatives, and expertise in growth marketing result in better processes and performance. Her ability to grasp complex tasks, source innovate solutions and accomplish objectives to completion combined with her unwavering work ethic makes her a crucial team member.
Regional Sales Manager
Scott Holland
Scott Holland is a dynamic, driven professional with an exemplary record of providing vision, quality and leadership in operations and business development. Adept at creating processes that improve productivity, increase profitability and decrease costs, he brings all of his operational knowledge to the sales team.
Regional Sales Manager
Stefan Touhey
Stefan Touhey is an experienced sales professional focused on providing property management services to enhance asset value. With strong emphasis on return on your investment, he works closely with owners to develop a trusted, professional relationship.